Shipping & Return Policy

Returns

Need to start a return? No worries at all! We want you to LOVE your item!

Eligible purchases may be returned for STORE CREDIT ONLY if the return is requested within 7 days of receiving your order. After this timeframe, your item will not be eligible for return.

To begin a return, please email hello@shopjaneandjoy.com within the 7-day return window. Your email must include your order number and the item(s) you would like to return. Return requests submitted without an order number may take longer to process.

Once your return is approved, it must be shipped back within 4 days. Customers are responsible for return shipping costs, and original shipping charges are nonrefundable.

Because Jane & Joy carries limited-run, small-batch collections, our return policy helps us manage inventory fairly while continuing to bring you new pieces to love.

Final Sale Items

The following items are considered FINAL SALE and cannot be returned:

  • All sale items
  • Items purchased using a discount of 20% or more
  • Accessories
  • Items specifically marked “Final Sale”

Return Condition

Items must be unworn, unwashed, and in their original condition with all tags attached.

Items must also be:

  • Free of stains, makeup, deodorant marks, and other signs of wear
  • Free of odors, including smoke
  • Free of excessive pet or human hair
  • Returned in their original packaging when possible

Items that do not meet these requirements will be denied and returned to the customer at their expense.

If an item is accepted but is not returned in its original condition, a $10 restocking fee may be deducted from the store credit issued.

Incorrect, Damaged, or Defective Items

Please inspect your order as soon as it arrives.

If we accidentally send you the wrong item or you receive an item that is damaged or defective, please email hello@shopjaneandjoy.com within 48 hours of delivery. Include your order number and clear photos showing the issue so we can review it and make it right.

Items damaged through washing, wearing, improper care, incorrect handling, or incorrect sizing are not considered defective.

Variations in color or pattern due to lighting, photography, screen resolution, or the placement of printed fabrics are not considered defects.

Order Changes and Cancellations

We do not cancel or change orders once they are placed. Please review your cart, sizing, shipping address, and payment information carefully before completing checkout.

This policy also applies to preorder items.

Shipping

Jane & Joy currently offers domestic shipping within the United States only.

Orders are typically processed within 1–3 business days, Monday through Friday. We are always working as quickly as possible to carefully pack your order and get it on its way!

Orders placed on Friday evenings, weekends, or holidays will begin processing on the next business day. Processing times may be longer during launches, sales, holidays, periods of high order volume, or announced fulfillment breaks.

There may occasionally be a short, scheduled pause in order fulfillment. Any planned delay and the date shipping will resume will be announced on our website and Instagram. Orders may still be placed during this time and will begin processing upon our return in the order they were received.

Once your order ships, you will receive an email with tracking information. Please allow 1–3 business days for tracking updates to appear after the package has been transferred to the shipping carrier.

Shipping times shown at checkout are estimates provided by the carrier and do not include Jane & Joy’s processing time.

Preorder Items

Estimated shipping and arrival dates for preorder items are estimates only. Dates may change because of production, transportation, or vendor delays outside Jane & Joy’s control.

Preorder items cannot be canceled or changed once an order is placed.

If an order includes both in-stock and preorder items, the entire order may be held and shipped together once all items are available unless otherwise stated in the product description.

Local Pickup

If you are local to Northwest Arkansas and would like to pick up your order, please select the local pickup option at checkout when available or contact us at hello@shopjaneandjoy.com before placing your order.

You will be notified when your order is ready. Please do not arrive for pickup before receiving a pickup confirmation.

Local pickup orders follow the same return policy. The 7-day return period begins when the order is marked as picked up.

Incorrect or Undeliverable Addresses

Please double-check your shipping address before completing checkout. Customers are responsible for providing a complete and accurate shipping address.

Jane & Joy is not responsible for packages delayed, lost, delivered incorrectly, or returned because an incorrect or incomplete address was entered at checkout.

If an order is returned to Jane & Joy because of an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend it.

Missing or Marked-Delivered Packages

Once a package leaves Jane & Joy, it is placed in the care of the shipping carrier. Although carrier delays and delivery issues are outside our control, we are happy to help guide you through the next steps.

If your tracking shows that your package was delivered but you cannot locate it, please allow 2–3 business days, as carriers occasionally mark packages as delivered shortly before they arrive.

We also recommend:

  • Checking porches, side doors, garages, mailrooms, and other possible delivery locations
  • Asking household members, neighbors, building managers, or front-office staff
  • Confirming that the shipping address on your order is correct
  • Contacting the shipping carrier directly for additional delivery information

Jane & Joy is not responsible for carrier delays or packages that are lost, stolen, damaged in transit, or marked as delivered by the carrier. We will gladly provide any available order and tracking information to help you submit a claim with the carrier.

Questions?

If you have questions about an item, sizing, shipping, or a return, please contact us before placing your order. We are always happy to help!

Email: hello@shopjaneandjoy.com